Senior Residential Manager

Linwood Center, Inc
October 12, 2021
3421 Martha Bush Drive, Ellicott City, Maryland
Job Type


The Senior Residential Manager is a member of the Residential Department Team and under the direction of the Residential Director is responsible for managing program operations including the management of their assigned residential houses. Management duties include, but are not limited to securing the well-being and safety of the residents as well as the hiring, terminating, evaluating, supervising and training of the House Managers and other staff. He/she shall assist the Residential Director in ensuring the overall effective operation of Linwood Center’s residential programs in accordance with applicable Local, State and Federal regulation agencies. Responsibilities include, but are not limited to working with the Residential Director and House Managers on managing the financial, medical, business and safety aspects of the program. The Senior Residential Manager shall work at least 40 hours per week including some weekend hours for supervision as well as being on-call. 

Essential Duties and Responsibilities:  

  • The SRM is responsible for managing the process of interviewing and hiring for their perspective residential houses. 
  • The SRM is also responsible for providing supervision, training, mentorship and coaching to their House Managers on required responsibilities which include, but are not limited to the proper execution of performance reviews. 
  • In conjunction with the Residential Director, the SRM will work with HR/Payroll to ensure the correct rate of pay and hours for the employees. Responsibility also includes overseeing the budgets for the individual residential houses. 
  • The SRM will work with the House Managers to manage and supervise the daily functions of the residential houses to ensure productivity and efficiency within the Residential Program. 
  • The SRM is responsible for the custodian of employees’ work schedule and working with the House Managers to monitor the day to day work hours including overtime. 
  • Responsibilities include managing the performance of employees to ensure productivity and efficiency for the purpose of recommending promotions or changes in status. This also includes establishing incentive programs, enforcement of the time and attendance policy and procedures and keeping track of employee’s feedback and recommendations.
  • The SRM is also responsible for working in conjunction with the Residential Director, House Managers, Finance and Human Resources to maintain compliance in their residential houses by ensuring that the enforcement of all licensing requirements are met. 
  • Additional responsibilities include working with the House Managers on the handling and resolution of disciplinary issues, employee write-ups, employees’ complaints and grievances and utilizing policies and procedures to implement on a timely basis disciplinary procedures, up to and including termination of employment. 
  • Working with the House Managers to ensure that Linwood’s Mission Statement is enforced in their daily responsibilities which includes meeting with appropriate staff on a regular timely basis to ensure objectives and policy implementation are being carried out. 
  • The SRM is also responsible for ensuring that the directives by the Residential Director are communicated and are enforced by the House Mangers, which includes ensuring the rapid response on communications by the Residential Director and other Department Heads are carried out timely. 
  • Participate in all necessary meetings to achieve programmatic and regulatory compliance. These meetings include, but are not limited to, House Manager’s meetings, bi-weekly house meetings, Person Centered Planning Meetings (PCP) and others as needed.
  • Ensure that PCP are implemented with integrity by all residential staff and that appropriate data collection occurs. The SRM will coordinate with required staff to communicate pertinent information regarding each resident. This information may include, but is not limited to, medical updates, behavior updates, and any important changes in the resident’s home environment.
  • Conduct regular camera checks on each house to ensure the integrity of program implementation, and immediately address any concerns viewed on the camera footage
  • Conduct announced and unannounced site visits to each residential house to evaluate staff performance and program implementation and provide feedback to the Residential Director in evaluating staff performance.
  • As part of managerial duties is responsible for making recommendations to the Residential Director to ensure staffing, equipment, materials and supplies are appropriate and sufficient to guarantee the therapeutic and general well-being of the residents.
  • Ensure that the facilities and services provided adequately meet the physical, social and developmental needs of all residents and that there is adequate protection of each resident’s health, safety, comfort, well-being, civil, human and legal rights.
  • Coordinate with the House Managers and Residential Director to ensure that a manager is available twenty-four hours per day for emergencies, consultations, etc., 
  • Work with placement agencies to identify and enroll new students/residents.
  • Manage the assembling of handbooks, binders, public relations materials, new residents’ admissions packets, and PCP’s. Coordinate and track PCP meetings, licensing authorities, partnering organizations, and vendors, etc


Other Duties & Responsibilities: 

  • May perform other duties as assigned, including serving as a House Manager
  • This position has supervisory responsibilities


Minimum Qualifications (Education, Experience, Skills)


  • Must be at least 21 years
  • Bachelor’s degree in human services or related field
  • Must have at least 2 years of residential supervisory experience
  • Minimum of three years of professional experience working with individuals with developmental disabilities
  • Ability to communicate with and provide support to individuals with developmental disabilities and who are experiencing behavioral challenges
  • Must possess and maintain a valid driver’s license without restrictions and with minimal violations.
  • Successful completion of pre-employment screening process which includes fingerprinting for state and national background checks, driving record check, physical exam, drug screen and Tb (tuberculosis/mantoux)
  • Candidate must successfully complete an criminal background and drug testing. 
Linwood Center currently offers the following benefits to eligible employees:
  • Competitive Pay
  • Annual/Sick/Personal Leave
  • Medical/Dental/Vision Insurance
  • Prescription Drug Coverage
  • Employee Assistance Program
  • Life Insurance & Supplemental Insurance
  • Short Term / Long Term Disability Insurance
  • 401k Match
  • Holiday Pay
  • Employee Assistance
  • Bereavement Leave

Please apply for Opportunity on Company Website at

Linwood Center, Inc. is an Equal Opportunity Employer. 

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