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Family Support Services Coach

March 10, 2020
Baltimore, Maryland
Job Type


OB TITLE: Family Support Services Coach
STATUS: Exempt
REPORTS TO: VP, Workforce Development

QUALIFICATIONS: Minimum of 3-5 years’ experience providing case management services in an urban setting with at-risk families living at or below poverty level. Knowledge of the Maryland welfare system, and familiarity with community resources and social services benefits in Baltimore City and County area is strongly preferred. Must have excellent ability to establish rapport with families, solid written and oral communication skills, be independent and highly organized. Must have demonstrated history and knowledge of workforce and financial resources within Baltimore City in addition to experience providing intensive case management in blighted communities. A Bachelor’s degree is required, degree in Social Work is preferred. Must have a valid driver’s license and personal vehicle with automobile insurance coverage. Ability to relate well to funders, staff and clients of different races, ethnicities, genders, sexual orientations, socioeconomic backgrounds, and religions.

POSITION SUMMARY: The Family Support Services Coach will provide integrated services of financial education & coaching, workforce development, income supports, barrier identification/removal and intensive case management to individuals served in training programs, Humanim Social Enterprises, and heads-of-households within
the community. Humanim will work with identified program participants to become more financially secure through addressing employment barriers; increased wages/opportunities for career advancement; financial education and/or access to public benefits. Responsible for coordinating all services and activities with community referral partners. This position will also be responsible for creating curriculum and a calendar of workshops for clients/customers/ community members in the areas of financial education, credit repair, eviction prevention, child support, expungement and health and wellness. Required to complete monthly reports, tracking participants and outcomes, and monitoring data.
Conduct intake assessments, create individualized action plans and provide intensive case management that focus on barrier removal, job-readiness, employment and financial stability
Identify and assist in resolving barriers that have impacted success in obtaining and maintaining employment (i.e. substance abuse, undiagnosed mental health issues, domestic violence, criminal background, literacy)
Provide career assessments to assist with identifying interests, learning styles, abilities, and obstacles to successful employment
Develop relationships with employers, businesses and other providers in order to assist with employability options for participants
Identify and attend community events, conduct information sessions, create flyers with the oversight of Humanim marketing department, conduct outreach to other service providers for the purposes of recruiting participants for enrollment
Provide job development services for or identified participants
Make referrals to and follow-up with job training programs/employment programs (within Humanim and with other providers)
Screen and refer for public benefits using EarnBenefits Online (EBO) software
Provide basic financial education, such as review of credit reports, creation of a budget and accessing non-fringe and low-fee financial products
Conduct financial education workshops
Attend after hours events and community meetings to conduct outreach and service delivery to conduct case management and financial education services
Work in collaboration with all referring partners and governmental services/programs
Record all efforts in Efforts to Outcomes (ETO) software at a minimum weekly
Monitor and review staff WORKS entries to ensure completion and timeliness of data input. Assist with answering staff questions on WORKS database operations, assist with pulling reports as needed
Tracks data/outcomes on activities and services provided. Submits monthly report to SNAP FSET monthly on all recruitment, enrollment, training, and placement numbers. Responsible for meeting contract outcome deliverables and enrollment, training and placement numbers
Schedules meeting with partners and Humanim staff to maintain program continuity and monitor programing goals
Promotes Humanim training programs and services to SNAP eligible individuals. Identifies community resources for recruitment purposes. Updates recruitment flyers and works with Humanim marketing for updates to website and social media promotion.
Provide WORKS support, conducts staff trainings as necessary to ensure staff understand and maintain program requirements
Monitors participant reimbursement claims. Tracks and labels all receipts
Complete weekly reports, paperwork as assigned
Attend Humanim staff meetings and ongoing professional development trainings
Participates in Humanim’s continuous learning on issues of racial equity and equity in general
Provide outreach and recruitment for services and referrals as needed; Meets weekly with active caseload

All positions at Humanim are to encourage supported employment for those people we serve who have expressed an interest in such employment, including consumers with long term mental illness. To that end, every employee will promptly refer any consumer with an interest in obtaining supported employment to appropriate Vocational Staff and will actively participate as needed in the Evidence-Based Practice in supported employment initiative/model.


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