To print this page properly - use Print icon located on the page.
Please note that JavaScript has to be enabled.
SJNewstore1cr.jpgfamily2.jpg    present1.jpgoldcoupleclr.jpg

The Management Equation: Secrets to Good Customer Service

  • March 25, 2010
  • 08:30 AM - 11:30 AM
  • ACS Office

Registration

  • Register for all three sessions at a discounted rate.
  • Register for all three session at a discounted rate
Respectful customer service is an organizational cornerstone.  Learn techniques for creating satisfied clients and ways to defuse the frustrated or angry client.  Discover how to train and motivate your staff to use them.  Develop strategies for dealing with the customer service challenges that you face.

Speaker: Ellen F. Kandell, Esq.; President, Alternative Resolutions, LLC (www.alternativeresolutions.net)